I needed to activate a new sensor I called waited over an hour. Finally get a call back and the guy tells me he does not have time to help me for me to call back tomorrow When they may have someone who has time to help me as he did not. I pay to much money for this service to have the attitude the customer service people has. I would never recommend this service. I also had an attempted break in and called to get a tech out so I could upgrade some services. I was informed there is no tech in my area it maybe months before I can get anyone. Do not purchase Guardian your safety is not important to them.