Susan M.

On December 17.2012, I ordered two t-shirts from what I thought was a reputable website (website was called "Star Trek Store" in December 2012). I received no confirmation email after my order was placed. This should have been a red flag. Shortly before Christmas, I called the phone number on the website and was told that one shirt may arrive on Dec. 24 and one may arrive on Dec. 26, as they were shipping from different locations. On December 27, I received one shirt. When I called the phone number on the packing list to inquire about my remaining shirt, the phone number was no longer in service. When I visited the website to get their phone number, the website had changed its name to Star Trek Shop and offered no phone number for contacting them. When I sent the requisite email with my complaint, I received what seemed like a standard "form email" apologizing for the order problem and then they suggested that I call the number on my packing slip. Did I mention it was disconnected? The email said I could email them again if the problem did not get resolved. The problem isn't resolved, and sending another email won't help because I'll just get another form email. My advice is DO NOT use this website. I will now have to take this up with my credit card company. AARGGH!