W J.

I have place 4 consecutive orders with Star Trek Shop. One order has been delivered and is damaged, (see photo). I have emailed customer service multiple times and have not heard anything on how to obtain a replacement or refund. I have also not heard anything on my 3 other orders. The site mentions a window of when I should receive a notification when shipped. I am now 5 days outside of that window. I have emailed customer service about this as well and have not heard anything. This is borderline theft by receipt of payment for goods not rendered. My next step is to reach out to my States Attorney for assistance in obtaining a refund or the goods originally purchase in operable order.