Susan M.’s Reviews of branded surveys & more

Susan's Profile

Review 1
First Reviews
0
Votes 2
Thank Yous 0
Fans 0
Profile Views

68

Contributor Level

Total Points

branded surveys

Survey

“Update”

11/13/19

• Updated review

Since I posted this review, I have received another email from Hanna at Branded Surveys. This is the email I received:

Hello Susan,

Thank you for reaching back out - and for your patience as I submitted your profile for secondary review.

We are following up with you regarding the previous block on your account.

While our systems verify and ensure an active and valid panelist base, systematic blocks are not always 100% accurate.

Our team has reviewed your account information and deem your account to be in good standing with Branded Surveys. As such, we have re-activated your account. You may now easily utilize your account and participate in more point-earning opportunities.

We apologize for any inconvenience to you and would like to thank you for using Branded Surveys!

Thank you,
Hanna

My account is now restored and working. Since the effort was made and was successful in rectifying their mistake, I am amending my review of Branded Surveys to three stars. I am hopeful there will be no further problems, as I do enjoy taking their surveys.

Comments (0)
150K Views

Helpful (1)

Thank you

Hanna C. – branded surveys Rep Over a year old

Hi Susan,
At times our systematic blocks can flag an account incorrectly. We do apologize and are happy to hear that this issue was resolved. Thank you.

“With no warning or definitive explanation, my account was blocked.”

11/10/19

• Previous review

I signed on with Branded Surveys in September of this year. Since then, I have taken many surveys, moving up to Gold ranking very quickly. I have reached bonus level each week since joining. Out of all the surveys I've taken, only one was denied, and that was months ago. This past Monday, I took several surveys in the morning, then tried to cash out my points for $10. Not only was I not able to cash out, I could no longer take surveys. I emailed customer service to ask them what was wrong. Several days later I received this reply from Hanna:
Hello,
Thank you for reaching out to Branded Surveys.
At Branded we expect our users to answer survey questions truthfully and to the best of their ability. There were issues with the surveys that you completed that our clients rejected.
Unfortunately, this has caused a block on your account and you will no longer be able to participate in surveys.
We apologize for any inconvenience this may have caused.
Thank you,
Hanna
This is apparently a cut and paste form reply, as I have read of others in this review forum who have gotten the same message. I was shocked! I wrote back to Hanna asking what I had done that the client objected to. I also told her that I was angered by the implication that I was falsifying information on my surveys and that this accusation was an insult to my integrity. I have yet to hear back, and, if my experience follows that of others on this forum, I doubt I ever will. I am terribly disappointed in Branded Surveys. I thought that they were a decent, reputable company. It now appears I was mistaken.