Susan J.

I ordered a pair of boots posted as size 8 1/2. When the boots arrived they were actually size 6 1/2. I chatted with a representative online and he said he would waive the $8.99 handling and processing fee they charge for returns. BUT he didn't waive it. This company has no phone number listed so a customer can phone and work out these issues. It appears this company is making money off of their mistakes. I was a first time shopper... I won't be a second time shopper.
In the same order, I also received a very uncomfortable pair of shoes which will cost me to much money to return. I will take them to Goodwill instead and never trust Thread-up again.