Susan G.

As a vacation home owner I have seen my fees go up and reasons to use the group go down. Customer service is terrible. Representatives say "the app is not my favorite" because it is complicated and they didn't know how to use it either.
Customer service representative doesn't know product. I was complaining about losing my Premier Status even with all 5 star reviews ( this allowed me to communicate with potential vacationers which increased satisfaction and bookings, they representative said the company never allowed this service.
Change from one year ago when I received my money right after booking to now having to wait until after rental is completed unless I agree to a 3% surcharge.
Most important decrease in bookings because the fees are not only high for owners they are the highest among the vacation rental sites for renters as well
So it is no longer worth paying an annual fee to get a DEFECTIVE APP AND WEB SITE
POOR CUSTOMER SERVICE
NO CONTROL OF WHO BOOKS YOUR PROPERTY
HIGH FEES FOR OWNERS AND RENTERS

There are other sites out there ie booking.com who have a better website, higher traffic volume, less cost to renters so owners will be able to get a higher rent to cover there fees and BETTER AND MORE KNOWLEDGE CUSTOMER SERVICE.

WE AS A GROUP NO LONGER HAVE TO AGREE TO PAY MORE AND HAVE THE REASONS WE PAID MORE TAKEN AWAY, WHICH HAS HAPPENED SINCE EXPEDIA PURCHASED HOME AWAY AND VRBO!