Susan F.

In October 2020 I contracted with Tritan Plumbing to have work done in my home. The following is the statement of work from the Tritan Plumbing invoice I received. Task #AP-1016 Description Connect Icemaker Install New Copper Tee And Install IceMaker Ball ValveShut-Off. Includes up to 15-FT of Soft Copper or Steel Braided Supply Line. I requested the steel braided supply line. I was shocked when I received the bill for this work which was $735.19 minus discounts of $98.52 which equals $636.67. After I received the flat rate invoice from Tritan I requested an itemized invoice and my request was denied. Tritan Plumbing is not transparent with their pricing. I have no idea how they priced Task #AP-1016. While the technician was at my home I observed him closely doing the work and the time spent doing it. At the most it took 60 to 90 minutes of continuous work. The Tritan technician did not have the parts in his vehicle to complete the job and needed to purchase them from a local store. During his visit to our home the Tritan technician spent nonworking time traveling to the store, time in the store, and time coming back to our house from the store. My husband and I thought that the time the technician spent to and from the store was excessive. I contacted a local parts appliance store and requested prices for all the parts listed in the invoice. The store associate informed me that the copper tee costs $5.00, the icemaker ball valve shut-off costs $15.00, and the 15 feet of steel braided supply line cost $20.00. I told the store associate the work the Tritan technician completed and the price I paid and was told that it was "horrendous." The associate said that the job should have cost between $250.00 and $260.00. I realize that service companies need to charge their customers double or triple the wholesale price for parts and I was willing to pay that amount. A local HVAC and plumbing business told me the job should have cost between $250.00 to $300.00 and take 25 minutes to one hour to complete. I researched the average hourly rate for plumbers in my zip code for the type of work performed. According to https://plumbers.promatcher.com/ the current average hourly rate for my zip code is $82.04 per hour (plus parts and materials) (Range: $76.86 - $87.21). Tritan Plumbing excessively overcharged us for the work they completed.
Tritan also threatens to sue customers who write negative comments or remarks about the company on any website. The following is taken verbatim from the Tritan Plumbing estimate, "If leaving a review on any website I cannot to constitute defamation the Tritan Plumbing name with negative comments or remarks, if I do Tritan Plumbing can sue for libel. The purchaser takes full responsibility for attorney's fees and court costs should it become necessary to sue for payment of this invoice." The customer is required to sign this statement for the work to be completed.
This is a direct violation of The Consumer Review Act (CRFA). The following is a verbatim statement from the (CRFA), "The Consumer Review Fairness Act makes it illegal for companies to include standardized provisions that threaten or penalize people for posting honest reviews. For example, in an online transaction, it would be illegal for a company to include a provision in its terms and conditions that prohibits or punishes negative reviews by customers."
Recently I have done additional research which I wanted to present to Tritan Plumbing. I contacted the company on June 16th, 2021 to make an appointment with the owner Mickey Owano to discuss my issues in person and he refused.

The staff at Entertainment Book do not care about their customers. First, they do not offer a phone number. Second, many of their on-line coupons do not print. Third, the so called customer service staff do not respond to their customers requests in a timely manner.