I ordered pillows for my daughter's wedding reception 10 days ago and paid for 2 day shipping, which according to their email would be deliverered tomorrow at the latest. They haven't even shipped and the wedding is this Sat! To make it worse, I have been on hold for over three hours when I made 4 attempts to reach them at all different times of day. To be honest, I don't think they really have a customer service dept, they just wait for everyone to hang up. I emailed them 6 hours ago and have heard nothing. I'm very diassapointdc and frustrated at the lack of any kind of customer service.
Thank you for your feedback and we wholeheartedly apologize for the delay in your order. It looks as though a member of our CS Team has reached out to you via email. If you have any further questions or concerns, please feel free to respond to their email. Thank you.