Susan D.

So disappointed. Ordered 2 dresses for my daughter for my nieces wedding for fit. Picked Express 2 day shipping. One dress arrived 7 days later. The second dress arrived 3 months later. Return policy is 30 days. Couldn't return one because we needed one for the wedding and the other hadn't arrived. The second one arrived in June (wedding in July) and it was better fit. Returned the first one which was past 30 days but they don't take into consideration that they didn't deliver the total order in a timely manner. I sent the dress back but they will not issue a refund and won't return the returned dress to me. Hmmm... seems like stealing. Great business model. Probably reselling the dress. Disputing with my credit card company. Please don't shop at BHLDN if you can help it. Their customer service is sub par. Seems as though they are trained to be difficult and not service oriented. The employee I spoke to was rude and unhelpful. Incredibly disappointed and lost $310.00