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Susan B.

  • 1 Review
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Experience: Travel

Member since November 2020

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1 Review by Susan

11/19/20
On 11/8/20 I thought I was on Econo Lodges home page to make a reservation for November 27 and 28th. I realized when I got two reservation numbers on my email that something was wrong. I contacted Hotel Planner to cancel but they still charged me $150.95 on 11/8/20 and a service charge of $7.99 on 11/9/20. The foreigner on the phone keep telling me could not cancel after 11/7 I kept telling him I did not make reservation until the 8th. They have cancelled my reservation but charges are still on my credit card. I want these two amounts taken off my credit card immediately. I have turned Hotel Planner in to the Better Business Bureau.

Please give me a response as soon as posible.

Thank you

Susan Blackwell

Sent from Yahoo Mail on Android

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