Thumbnail of user supuls1

supul s.

Contributor Level

Total Points
87

1 Review by supul

  • Banggood

11/3/16

Order *******
Tracking no: RS*******NL which can be tracked using
Flytexpress website

I ordered this power banks on 14th October and didn't get any news about the items even after 5 weeks from the purchase date. The tracking showed its sitting on a Flytexpress facility in China. Now after 5 weeks when I contacted banggood for the 3rd time, they told me that it was returned to them due to unknown reason and I need to pay double shipping fees to get my money back. The tracking clearly shows it didn't even left the Flytexpress facility, not even China. But still banggood tell me I am responsible and stole my money! There is no problem with my address as I have received few orders from banggood which were placed even after this purchase.

The truth is these power banks which I ordered was on sale at a promotional price. I purchased 5 of them. Banggood didn't feel ok to give me 5 of them at low price they offered, So they inserted a fake tracking which were issued by their own cargo handling company, flytexpress and cheated my money. And this is not the First time they practiced cheating business tricks on me.

If you are buying a item at promotional price from banggood, there is a 50-50 chance you will get the item at lower price or end up being cheated money and your time.

The summery of tracking log:

2016-11-03 01:15:00
Location
StatusUndeliverable item, has been returned to shipper

2016-10-18 05:17:00
Location
StatusThe item is pre-advised

2016-10-16 09:01:00
LocationFlyt Express's sorting centre, Hong Kong
StatusItem in transit

2016-10-16 03:00:15
LocationFlyt Express's sorting centre, Guangzhou
StatusItem dispatched. PKG#: PKG*******

2016-10-15 15:59:30
LocationFlyt Express's sorting centre, Guangzhou
StatusItem in transit

2016-10-15 14:59:30
LocationFlyt Express's sorting centre, Guangzhou
StatusItem received

2016-10-15 01:24:52
LocationCustomer
StatusCustomer's order information generated

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear supul s, we are kindly inform you that we have arranged the resend of your products with tracking number RN137228006MY. You can check it on www.17track.net.It usually takes 7-25 business days to arrive.The business days will exclude the public holidays and weekends.On occasion this can take slightly longer, due to custom clearance or bad weather.If you don`t receive it within our estimated time, please contact us http://www.banggood.com/Contact-Us_hi111.We checked your order and you bought 4 power banks. They were shipped on Oct. 15th and were returned after 2 weeks because the security check is strict now. Besides, the promotion is launched for the purpose of expressing our gratefulness to our customers instead of cheating and sending wrong products. Please believe that when customers have problems, we will surely try our best to solve them and that was why we resent the order.If you have further questions, feel free to get in touch. Best regard, Banggood Team.

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Supul S.'s review of Banggood earned 6 Very Helpful votes

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