Sunny T.

Placed an order Dec. 12,2022 to be shipped to my local store. On Dec. 16 I received an email notification that my order had shipped. It never arrived. January 15,2023 I finally canceled my order and went to another store to purchase a similar item. During the time I was waiting for my order, I made several trips to my local Hot Topic store to see if my item had arrived. Store staff told me to call customer service for shipping updates. Called the customer service number twice and both times they put me on hold while they called my local HT store to see if my order had arrived at the store. Clearly they have no shipment tracking method...even when it's going to one of their own stores. Does Hot Topic know it's 2023 and there are proven systems for shipment tracking? Pathetic! It's unlikely I'll order from Hot Topic in the future.