Summer E.

My package got lost in the mail and they gave me the run around for weeks. Still don't have my clothes or a refund of my $225. They ask you to call back at a later date and promise that it'll be resolved then. Then you call, and they give you another further date to call back at. When you ask them what they will do to resolve it at the future date, they say they can't advise you of that. It's such a terrible customer service experience. I wanted to cry out of frustration. I'm hoping the bank allows me to claim this as fraud.

Not to mention, when I did receive packages from them, they frequently included the wrong items, often of lower quality.