Suma D.

I have just had a very bad experience with an Etsy seller. First let me say that I really hate having to write anything of a negative review however when it is warranted I will do so. That said I have been a shopper on Etsy for years and have had pretty great exchanges with the many sellers that I have shopped with. Some of them have been absolutely magical! This one has been more like a slow train ride through hell! I placed an order on August 22,2016 for two necklaces and one pair of earrings. Nothing crazy or even custom made items. The beaded necklace was comprised of ready made beads and one simple "crafty" style pendant with college logos. The other necklace was a ready made pendant on a chain and the earrings also ready made items. This should have been a really quick simple order to fill and ship. But that's not the case! The shop said it needed 5 to 10 days to fill orders... Okay? Then we add in shipping time. I only live a few hours away from the sellers location so shipping should be a breeze! Nope! Trying to communicate with the seller was less than great with only unhelpful robotic responses when she felt like replying! I did actually get a shipping confirmation which was useless because the tracking info stated a label had been created but no item had been shipped? I tried to find out what was going on and the seller told me she would look into it with the postal service and meanwhile she would reship the items I had ordered. Still waiting... 3-4 days later no new shipping confirmation and no explanation as to where the first shipment is? So today( Sept 8.2016) I get a convo message stating that I will be getting a refund and that the seller could not fill my order because she doesn't have the earrings I paid for!?! Seriously! So the seller as good as promised this order would be(re) shipped she said she would reship and didn't know that she didn't have one of the items BEFORE telling me that? I feel very jerked around by this seller. I am sad and so disappointed in this whole experience. I'm not sure if it's an issue of being under stocked on listed items or being disorganized and having poor communication skills. Perhaps a lack of business acumen and not understanding that it's NOT about the sale IT"S ABOUT THE CUSTOMER! It doesn't matter if you please the easy people. They will come and go. It's about pleasing the hard people. They will often times become the most loyal CUSTOMERS not just an easy one time sale! This seller has certainly lost my sale and any future business or referral I may have made in future. Really, she could have offered me the items that were ready and explained the delay on the beaded piece and I would have been ok waiting on that.( At least I would have gotten something!). She could have offered to send the necklaces and explained she was out of earrings offered me a coupon or something on the re-ship items. So many simple ways to resolve this and keep the sale and maybe the future CUSTOMER! I will tread carefully from here on when shopping at Etsy and I would advise the same to others as well. Sorry... SassyGirlsX3 you blew it! BTW: Etsy if you're reading this think about offering some business education to sellers with less experience so maybe shoppers could have a more smooth experience across your platform offerings.

PS: So had another look at the email sent by the seller and it appears that I should be getting the two necklaces but not the earrings. A refund for those should be coming. So far everything this seller has said about shipping has been inacurate and dodgy all the same. Even if I do get the necklaces it will be uncomfortable wearing them. If I happen to dislike them forget about returning anything because frankly I've had enough of this drama... Good Luck if you choose to shop there folks!