Sujin T.’s Reviews of Bloomingdale's & more

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Bloomingdale's

Department Store

“Update to my product return experience”

2/29/20

• Updated review

I wanted to provide an update - after 8 months, I finally received a credit on my Bloomingdales's account for the shoes I returned. I never received a note or email letting my know that my account was credited - the credit just appeared in my statement one day. I'm very disappointed with Bloomingdale's overall handling of this issue.

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“Bloomingdales won't refund my money after I sent back the item new and unused!”

11/20/19

• Previous review

I've shopped Bloomingdales for years, and this is the worst customer experience I've ever had. I bought a pair of shoes several years ago when there was no time limit for returns. I tried to return it to the store back in February 2019 but they refused to accept it because they no longer carried the shoes and said they had didn't have the SKU any longer to do the return. I decided to use the return shipping label to return the shoes to their Cheshire, CT facility.

Never heard back or received a refund from Bloomingdales even after spending a couple of hours on the phone with their customer service to follow up on the shipment. I even tried to call the facility where the shoes were sent for a refund but there was no direct line and customer service could not contact the Cheshire facility either. I even wrote a letter to the president of Bloomingdales in NYC in Sept and have not heard back from anyone.

I guess I will have to file a complaint with the Better Business Bureau since Bloomingdales hasn't bothered to contact me. What a disappointing experience this has been!