Sue Y.

I PLACED AN ORDER BEGINNING OF OCTOBER, DID NOT HEAR FROM THEM TO CONFIRM ORDER HAD BEEN POSTED, CONTACTED THEM VIA EMAIL, THEY RESPONDED MERCHANT NOT GOING TO FULFILL ORDER, THEY THEN ORDERED FROM ANOTHER MERCHANT, SAME THING HAPPENED AGAIN NO CONFIRMATION THAT ORDER HAD BEEN POSTED, HAVE SENT ABOUT 15 EMAILS TO THEM THE ONLY RESPONSE I GET IS THE COMPUTERIZED EMAIL SAYING MY ORDER HAS BEEN PROCESSED AND WHEN THEY HAVE ANY FURTHER INFO ON MY ORDER THEY WILL LET ME KNOW, ALSO SAY IF I HAVE ANY QUERIES DO NOT HESITATE TO CONTACT THEM. THEY DO NOT READ ANY EMAILS, THEY ARE NOT IN THE U. K, I HAVE ASKED FOR A REFUND AS I DONT HAVE THE EXTRA MONEY TO BUY ELSEWHERE WITHOUT THE REFUND. THEY BASICALLY HAVE TAKEN MY MONEY £50+ AND HAVE LEFT ME WITH NO WAY OF GETTING THEM TO RESPOND TO MY EMAILS WITH ANSWERS TO MY QUERIES, OR ABOUT GIVING ME A REFUND. DISGUSTING OPERATION, I AM AT MY WITS END. MY ORDER WAS FOR MEDICATION FOR MY DOG THAT CAN ONLY BE GOT FROM AMERICA, THEY SHOULD NOT ADVERTISE ITEMS, TAKE PAYMENT WITHOUT KNOWING THEY CAN GET THE GOODS, TOTAL SCAM OF A COMPANY, IF ANYONE KNOWS HOW I CAN CONTACT THEM OTHER THAN THE WEBSITE PLEASE COULD YOU LET ME KNOW