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Please can you help me i am getting no response and am getting very frustrated.
I ordered a pair of shoes way over 2 months ago and they still have not arrived.
Date: 2018-04-26 05:40:20
Order: NO. *******
Shipping fees: US$7.41
Amount: US$32.31
When i try to track my shoes the traking tells me they left China in the 1st May and that is it.
RU*******CN
In Transit
Destination Country- South Africa
2018-05-01 14:51 GUANGZHOU. Departure from outward office of exchange
2018-04-27 18:46 *******. Posting/Collection
Please can you give me some indication of when i am going to receive them or give me a refund because the time this is taking to get here is not accecptable and the fact that i cannot even track my parcel or get any reasurance that is coming is not acceptable either.
I wanted these shoes for winter and it will be summer here again soon.
I was planning on buying lots more from your site but with service like this i will have to shop somewhere else.
Your assistance with this will be much appreciated.
Kind Regards
Sue
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Dear Sue P.,
Thanks for your order # 48227416 and we are sorry for the delay in shipping.
Regarding to the order # 48227416, here is the tracking link:
https://t.17track.net/en#nums=RU842727873CN
Tracking info:
Number: RU842727873CN
Package status: In transit
Destination: South Africa
Origin: China
2018-05-08 22:08 Delivered by air transport
======================================
Powered by www.17track.net
(Translation available at the bottom-right corner)
If you can't receive the item in the estimated delivery time, it may be delayed.
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are beyond our control.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
In your case, we recommend that you contact your local post office for more details, by providing your full name or tracking # RU842727873CN.
Sometimes, it can be held in the local post office, due to international shipping.
If your package is taking longer than schedule, please contact us and give us the order number.
We suggest that you can contact our customer service.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best regards,
Newchic team