I don't understand some of these reviews. Adrienne from customer services was wonderfully supportive and was able to dispel my concerns about other people's negative reviews. I managed to speak to someone within a minute of calling, they had my booking and Adrienne (sorry if I've misspelled your name) explained the 3rd party process and what would happen if the 3rd party failed to provide the ticket. I would not hesitate in recommending Viagogo (and yes, I'm a genuine customer).