Sue M.

We worked with Lisa Stapley in summer of 2020 on a custom TiLite Aero Z wheelchair for my daughter. She listened and was very helpful with suggestions based on things we liked and did not like about past wheelchairs. The virtual fitting and customization process worked great (in fact, better than some of our in person fittings in the past).
The wheelchair frame came very well packed and we only had to slide some pieces into their pre installed mounts (armrests & antitip bars). We were kept up to date with anticipated arrival for the seatbelt, cushion and seatback, which arrived separately. The only ‘fiddly' parts we had to install were the seatback mounts - mostly measuring. Lisa was very helpful and patient with sending information and looking at pictures of our daughter in the chair to help us get the best fit.
The seat cushion was a very unusual custom size and the company It was from made an error in fabricating it. Lisa worked as our go-between to return it and get it made correctly.
This past week, we saw our daughter's Physical Medicine doctor and a seating specialist for the first time since getting this chair. The both felt the fit of the chair was great and were amazed we had done it thru a totally virtual process. They had no suggestions to improve the fit!