Sue J.

Buyer beware - if you need to return, you're out of luck. No exceptions! I agree with the horrible customer service and return policy of BCBG. The process to check out was flawed and required three attempts. In the last go-round, I ended up with an item in my shopping cart, accidentally. My to my chagrin, BCBG will NOT let me return it. I explained the details, I had my credit card company willing to speak with them, as they had noticed the repeated and failed attempts to process the order - but still NO. As other reviewers mentioned, you have to wait for a supervisor to call you back... and the person I spoke with was incredibly unprofessional, beyond rude and the worst listener imaginable. See ya BCBG... I am happy to spend what I used to spend with you at other retailers! Your end is in sight - service trumps style... especially when there are lots of other options for great style.