The toilet was exceptionally well priced. I ordered it and was told at the time I placed the order that we would receive it within 5 business days. We are now at day 10, and no one can tell me when it's coming. I have scheduled and re-scheduled our plumber twice. QB's customer service has been great at communicating. They do notify me daily that they are "working on it", but can't tell me when it will ship. Very frustrating and expensive as our bathroom remodeling project and crew is " on hold" doing non-essential busy work as we wait.