Sue D.

I received the antenna in a USPS Priority Mail box that was open and held together with a rubber band. The antenna inside was broken, there were no instructions in the box and everything was just thrown in. I called customer service, left a message, and got a text back. I replied to the text with my problem and the photo, but then nothing. I replied to an email asking for a 5 star review, and got an email back supposedly from the CEO asking what was wrong, Again I replied with the problem and a photo and got nothing. I eventually followed the website instructions, got an RMA and paid $15 to ship this piece of junk back. So now they have their broken item back, since it was insured when they sent it, they recoup their shipping plus the retail cost of the item, while I meanwhile am out in the cold with no product and only a partial refund, I hope as my credit card statement hasn't come in yet. Save yourself the aggravation and avoid this company.