They have send the refund and made good my loss. After the initial struggles they made good my losses. I will definitely purchase from them if they show this kind of attitude. But definitely they need to improve their direct customer relation support to avoid this kind of frustration. Anyway thumps up to these jollychic to make sure customers are getting sastified.
Sincerely thanks for your support and your advice. Jollychic is trying best to improve our service and communication channels to provide more direct support to you. Hope you can give us a chance to serve you better and better. Jollychic is a young and fast growing team which based on your great support. Thank you very much!