I accidentally purchased tickets for the same day, instead of a future date. I called immediately after to try and change the tickets. But they refused to do anything because I did not call 2 hours prior to the start of the show, even though the could see I bought them 42 minutes prior to the show starting. I didn't even get the opportunity to call 2 hours prior, so they basically said tough luck. In essence they stole my 18 dollars, and now me and my daughter aren't going to the movies.