Steve w.

VERY BAD customer service, use parcel2go sent 2 parcels by DPD to Spain on 25th Mar, not tracking information after collected till customer asked asked on 5th April where is parcels, contacted customer service straight away respond cant located parcels, ( the fact is parcels already attempted on 1st April and request update address) and than received email on 7th for lost parcels claim. Very interesting thing is received another email on 10th said parcels found need update address, but when I update address with customer service and tell me too late parcels already returning back to uk. I am asked for money back but customer service just keep saying delivery already attempted and blame update too late and ended online chat just cant believe this. The point is I can not see any tracking information on your site or dpd, so how do I know need they request update address? When i contacted your customer service no one tell me need update address? There is 10days between 1st attempted on 1st April and returning the parcels on 10th April, if you customer service tell me I think I have enough time to do that. Very disappoint with this company.