Steve W.

Terrible!
Firstly, I waited an age for my item to arrive (Im talking months not weeks), then discovered it was poor quality material (shirt). The worse thing was it was supposed to be an XXL but was more like a medium. When I contacted secret sales customer service initially I was chasing the delivery as I had received an email telling me the item had arrived. I eventually tracked it down and discovered it had been delivered to the wrong address, infact it had been delivered to a vape shop that no way matched the address given. Back to the item its self, when I contacted customer service again this time about the problems with the item itself, I was told the item is from China, so I should have expected timing and size issues with the item?. This made me angry as I obviously wouldnt have ordered the item if Id have known. I received NO call during this whole debacle and told that as a curtisy I would be sent a label to return the item, this after all my time and trouble I felt was a slap in the face, and I have not the time and patience to try and get a refund from China after the time and effort I have had to use this far.the garment is now a cleaning cloth (a small one) and secretsales has lost a good customer 0 out of 5