Steve S.

I was a long time user, well over a year and paid for Basic Service as it worked quite well for me. I had to renew so I did the same "Basic" service only to find out the features I wanted had been moved to "Premium" but I could not pay until Support reset my account. Ok, so I will pay the Premium price. I did and my bank flagged it as an online fraud transaction, not a problem and good for them, but it locked me out of Cupid. I contacted support(The software for Billing is just worse than pathetic) asked them to reset my account since it is the only way to fix it and I would do Paypal.
Instead of helping me spend money they locked me out completely and Support has been unresponsive.
So they block a customer willing to spend money,, GIANT RED FLAG.
As someone who has spent 25 years in the software industry all I can say is the interface for each person is very good and easy to use. But it stops there and OMG this is the buggiest site I have ever come across.
For starters I would see what I "Disagreed" with someone on a question and we matched perfectly, yet Cupid flagged it as unmatched.
It gets even better, I noticed I would see the "Like" popups come up when I got on the site. When I went to the "LIKE" section they were nowhere to be seen. I contacted support and no answer. A few days later I get flooded with "LIKES" I start going through the list and find out most had "LIKED" me months ago, some over a year ago and I had never seen them. A GIANT RED FLAG
Then the recent ones that I had a conversation with just disappeared for no reason. One we were exchanging emails and she was still on and could see me, but I could not see her. GIANT RED FLAG.
None of the messages are dated or time stamped, really? Such a simple thing. Plus the messaging system is not user friendly at all. A simple thing like hitting the "ENTER" key does not give you a new line it sends what you typed. In my life I have never seen a system do that,
The Billing system is just horrible. If anything goes wrong with your payment, you don't get a chance to correct it like any other site. It does not come back with any errors and locks you out of your account until Support resets it. I have programmed Billing systems and this is first grade type of functionality.
I could rattle on about how bad the matching system is when it shows me people 100 miles away and I specifically said no more the 50.
This site just has too many problems so I am off it for good. I would steer clear of this one there are too any other dating sites that actually work as intended.