Member since January 2016
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I previously had posted about not receiving a refund for a returned chair. I posted a very negative review. I then received an email from Madison Seating saying they mailed the check about 45 days earlier to my address except there was no suite number. I will have to take their word for it. They are sending me a check to my complete address, suite number included. So I had the following issues:
1. Chair advertised was black. Once added to cart it was sahire. I did not re-check the color in the cart hence the return.
2. Return received by Madison Seating was never processed to refund me.
3. I called and emailed many times and could speak with nobody who could resolve my issue.
4. They said they mailed me a check 45 days earlier but nobody told me this.
The mitigating circumstances to all this is the amount of time that had passed. Approximately a year and a half had past before I discovered I had not been reimbursed on my Mastercard. I had furnished an office and did not discover the missing reimbursement until I was doing my taxes. Per their office they cannot research back that long over the phone. In all fairness, assuming I receive my replacement check, I cannot say they did not make things right. I can say I did not speak with anybody to help me until after I posted my previous really bad review.
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Steven W.'s review
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