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Steven W.

Contributor Level

Total Points
80

1 Review by Steven

  • Jos A. Bank

12/14/23

I ordered 3 shirts online. I am certain that I checked size 17 32/33 for all three shirts. Before placing the order I reviewed the sizes on the screen and placed the order. When I received the online confirmation, one of the sizes was wrong. I then sent an email to their address to correct the mistake. I did not receive a return email confirming the request for correction of size. The next morning, I called their mail order telephone number and told that the order had been processed and was ready to ship, but the customer service department can not contact the warehouse, so a correction could not be done. So this company has a customer service department that does not read their emails nor can they contact their warehouse. Why bother?

Tip for consumers:
Not happy

Products used:
Don’t know

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