I was bombarded with advertisements about New Chick they had some good prices so I figured I would give them a try. Big Mistake! I placed an order with them for some shoes on 21Mar19 It is now the middle of Apr and guess what no shoes and nothing but a run around from customer service. I was told shipping takes 7-45 days when I inquired about my order on 23Apr19. I had a bit of difficulty believing this but I figured to give them the benefit of doubt. I just got off the computer today 12May19 I was talking to customer service and now they are saying 60 days for standard shipping. I tried to press the customer service agent when I could receive a refund and there only answer is if they don't arrive by 27Apr19 I can return the product and start the return policy. I am at a loss how I can return a product that I haven't received. I guess in the future I should not give anyone a chance and deal only with companies in the United States because the ones in Hong Kong and China are just unreliable at best and if you attempt a refund they just cut you off from chat like they just did with me. I was nothing but respectable and asked only one question when can I expect a refund on merchandise I paid for and never received. I am really not going to sweat loosing thirty some dollars but its the principal of it. I expect that when 60 days rolls around they will come up with another excuse, run around or an out right lie maybe they will say wait 90 days next I wonder who they use for shipping maybe it's an old china man in a row boat.
Dear Steven M.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. Total Delivery Time = Processing Time(including the expected dispatched days) + Shipping Time. The processing time varies based on the items you buy.
Some products in our store are in great demand and cannot be dispatched immediately. You can find the estimated dispatched date not only on the product page before your order, marked the words like ""Expected dispatched in xx business days"" on the product page, after you choose the size and color, but also in your account center.
As soon as there are updated news of the expected dispatched date, we will inform you via your registered email address, where you can select your preferred option. Hope for your kindly understanding.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If the order is shipped out, the shipping time is decided by shipping methods and countries, beginning from the shipping date.
Here is the link about the shipping methods and estimated delivery time.
https://www.newchic.com/help_center (select Shipping Methods)
Please click the link and select the countries to get more details.
The shipping time will be also indicated on the check out page.
If you still have not received it after the estimated delivery time, please contact your post office or you may contact us too. For further assistance, please contact the customer service and give us the order number. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team