Steven C.

My wife purchase 6 tubes of toothpaste. She tried it and felt a very warm and foamy reaction. She complained and was told there no refunds regardless of customer dissatisfaction UNLESS the company decides if it may be defective. She decided to leave a review on their website. It was screened by them. They sent her a survey asking her about her experience with the product. After her input, she was reminded for the 3rd time that no one gets a refund but in this one case they offered a store credit. Well, my wife accepted it. She tried to use it but the website cart kept jumping around. They apologized saying they had a few technical problems. Suddenly it was working. If over $60 you get free shipping. When she had the cart at $61.47, they cart displayed a message to add 2 more items to unlock free shipping!
We went BBB to complain. Their comments were condescending and after 2 or 3 rounds on BBB they finally said their technical problems included the message to add additional items to unlock shipping. Oh, by the way, after 3 weeks her review is yet to be posted. They obviously screen negative reviews to undermine prospective customers confidence. I added a screen shot to show when I built an order for $70 the same comment to add 2 more items to unlock free shipping. THEY ARE NOT TO BE TRUSTED!