Steve N.

I will never buy a KitchenAid appliance again
We built our house in 2017 and purchased all KitchenAid appliances... Refrigerator, Oven Dishwasher, Microwave and Stove. My original microwave control panel start button broke after 4 years. I started communication with customer service in Nov 2021. I had to replace the whole microwave. I am disappointed with the quality of the original product! No replacement parts are made. Unacceptable! Cost me $450 with a loyalty discount that they gave me and $100 to install. Spent hours on the phone trying to contact customer service. Don't know who to call, no effective solutions offered, and no one called me back when they said they would! Received 5 emails telling me that my product was back in stock when it was NOT in stock. Wrote a letter to the CEO of KitchenAid. Got a receipt that it was received... BUT NEVER GOT ANY RESPONSE! REALLY! Finally received in March 2022. 5 months later with a broken part. Called for replacement. They sent a new turntable piece... but the wrong one. Not for our model. Now waiting for a replacement. My neighbor had a similar problem with his KitchenAid microwave... same model. He bought a new one from a local retailer. The QUALITY of their products is UNACCEPTABLE. The SERVICE is UNACCEPTABLE. Their CEO office should be ashamed of themselves!
3 1/2 months later... I got a call from the CEO's office. Understand that the CEiO's office received a certified letter from me 3 1/2 months ago... and they are just calling me back. REALLY! She listed to me... said she was sorry... but offered no solution or help. WHAT A WASTE OF MY TIME!
So I WILL NEVER BUY A KITCHENAID APPLIANCE AGAIN!

I will never buy a KitchenAid appliance again
We built our house in 2017 and purchased all KitchenAid appliances... Refrigerator, Oven Dishwasher, Microwave and Stove. My original microwave control panel start button broke after 4 years. I started communication with customer service in Nov 2021. I had to replace the whole microwave. I am disappointed with the quality of the original product! No replacement parts are made. Unacceptable! Cost me $450 with a loyalty discount that they gave me and $100 to install. Spent hours on the phone trying to contact customer service. Don't know who to call, no effective solutions offered, and no one called me back when they said they would! Received 5 emails telling me that my product was back in stock when it was NOT in stock. Wrote a letter to the CEO of KitchenAid. Got a receipt that it was received... BUT NEVER GOT ANY RESPONSE! REALLY! Finally received in March 2022. 5 months later with a broken part. Called for replacement. They sent a new turntable piece... but the wrong one. Not for our model. Now waiting for a replacement. My neighbor had a similar problem with his KitchenAid microwave... same model. He bought a new one from a local retailer. The QUALITY of their products is UNACCEPTABLE. The SERVICE is UNACCEPTABLE. Their CEO office should be ashamed of themselves! So I WILL NEVER BUY A KITCHENAID APPLIANCE AGAIN!