Steve M.

My 90 year old dad arrived at LAX. When he went for the shuttle, they told him that they didn't have one for him and that he'd have to wait 1 1/2 hours for the next one. I called the same day about a refund. They said it would take 5-7 days to receive an answer? I called on the 7th day and was told that they don't consider weekends part of the days? But they will take an order on the weekends. Now, after 10 days they are saying that they won't refund! Poor service on the pickups, trying to talk with service schedulers and Upper(?) management. Won't depend upon them again ever!