It's as simple as this. I purchase a sweater from Dicks and it was In the men's section for a gift. It was a female's sweater medium. I contacted customer service and there is no working with them. From suggesting I would pay the shipping to.nothing short of I need to drive back to the store to return of exchange it. The simple point is, if your Canadian, don't purchase in the good old USA. There is no return, exchange or refund.