After two months of emails, I am now at the point that this company has taken my money and will not respond to requests for a refund.
I have reached out to the better business bureau, which I suggest everyone does, especially those who have had similar issues to mine.
This company is a complete scam and have no intention on communicating with you and or getting you what you ordered.
There needs to be a higher level of accountability, my mistake in ordering from them, I should have known better.