Steve H.

We hired Bath Fitter to renovate our en suite shower, install happened the end of August 2021. They came out to take measurements for the custom glass on Sept. 1st and told us it would take about 2 weeks for the glass to be cut and shipped... due to 'supply chain issues' the custom glass was finally ready to be installed 4 months later on Jan 24th 2022. The workman was here on site for all of 30 minutes before he told us that "they gave him the wrong kind of metal framework" and that he could not complete the install (after leaving a small pile of aluminum shavings on my porch, a sliver of which I had to remove from my dog's paw). We expected to hear from Sarah the scheduler shortly after that to reschedule, we still have not received a call from them over 6 weeks later. It's now been more than 6 months since the initial install. When I call the main line, Customer Service can only send me to Sarah's VM (where you get a recording saying "the mailbox is full" and can not leave a message. When I call CS back to tell them that I was not able to leave a message for Sarah they tell me that "they will message her directly via their internal system to have her contact us" which, of course, never happens. I can sympathize with the fact that this poor woman is swamped with work, but that being the case shouldn't they, I dunno, maybe hire another person to help?!? At this point this is an abandoned project and we are currently looking for legal representation. 0/10 experience - would not recommend to my worst enemy.