Steve B.

Like a few others would give zero stars if possible. Yesterday on Christmas I received a gift card for $250 from my girlfriend for Christmas. Wrote to customer service the next day that my Doctor will not allow me to ski because of Deep Vein Thrombosis (aka Blood clot issue) in my calf. He doesn't want me in ski boots or skiing due to the level of blood thinners I am on permanently. I wrote to customer service right away and the response I got was as if they didn't even read my submission. The response was from Katie stating "I know it can be frustrating given your present travel situation, but we can't refund, credit, or change a gift card." ( I don't have travel situation, I have medical condition and no tickets were purchased, they just took money for a gift card that can't be used, nothing for them to lose) Just greedy corporate bs. They try to make themselves seem human with their marketing ads and games, but they are not, just the same old crap from large internet corporations $$$$$$) She further suggested I pass it on to another friend if I can't use it. Sure Katie lets just throw around $250, it's nothing to rich people at your San Francisco office. Thanks for crapping on Christmas. We are going to do what another person being hosed did in the same situation, warned others and just got credit by going directly to credit card company. I will never use Liftopia because I can never ski again, but I will be sure to let others who can ski know. Don't buy gift cards for friends on liftopia, there is no responsible flexibility should there be any reasonable issues, even doctor ordered. These guys suck!