Steve R.

This is probably one of the worst vendor experiences I have ever had. You cannot reach their customer service team directly, they are slow to respond, and generally they are not helpful. My order was delayed and they never issued the credit card refund that they promised, and now I may be out nearly $1,000 from my personal credit card.

Details: In June I purchased a trade show backdrop and frame and some other items for a specific trade show. The items were printed and shipped from China and didn't arrive until after the show ended, so I could not use them.

On June 23 I contacted Backdropsource and was told that, given the situation, they would issue a refund to my credit card once they had received the materials at their warehouse. DHL confirmed that the items were received at their warehouse on June 27.

I began following up on the status of the refund in July, but I cannot get a straight answer from anyone there. In August I told them that if I did not hear back I would I would dispute the charge on my credit card but I still have not received a refund from Backdropsource. They told my credit card company that their policy is not to do refunds (a policy that they do not always adhere to as you can see from other reviews).
Based on my experience, I cannot recommend Backdropsource and I would be skeptical of their positive reviews. It's also important to know items like mine ship from China which definitely adds a level of uncertainty to delivery timeframes.

I will update this if anything changes.