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It's Unfortunate that I had to go through so many channels before I could reach somebody that could help with my account issue. The issue was simple. I was receiving all previous owners mail in my mailbox when I shouldn't have. I've been paid to have mail forwarded but I was under the impression was mine but found out later it was someone else's. Happily Though, customer service did in the end come to my aid and sort of the situation out. For that, I am grateful.
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Hi Sterling,
Thanks for your review. Glad we were able to take corrective measures and rectify the problem.
Sorry for the problems getting through to our Customer Service team. We have a great group of representatives working very hard from our New York office, but demand for our services has spiked and the call volume is higher than we anticipated. We are adding more Customer Service representatives as fast as we can.
Sincerely,
IPostal1