- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I received a phone call and email from Jessie in Customer Service. She was very nice and apologetic. I felt guilty for writing a review while I was angry after the discussions I had with her. She tried to find me alternative dishes and listened to what I had to say. Plus she offered a discount. They get their products from various companies and the company that sells my dishes are under review. The problem with this review is that although Jessie was great, I still can't get my dishes that said they were in stock when I ordered and it took a bad review before the company reached out. They did ignore my previous email
About a year ago I ordered a table and chairs they showed in stock. Over a week later I received an email that my order was cancelled because they said it was out of stock. I thought oh well it happens. A couple of weeks ago I ordered three dishes sets they showed in stock. I paid for expedited shipping to get them before Christmas. A few days later I received an email saying that the dishes had to be ordered from overseas and I wouldn't get them for 3 to 6 months. I wrote them at the email they provided for questions or concerns on the email to me. It said they would respond in 1 to 2 days. I also checked their site which still showed the dishes in stock. I never got a response. Today, over a week later they sent mean email saying that my order was cancelled because the dishes are out of stock. I will never order from them again, but my concern is that they collect all my information by allowing me to order items they claim are in stock but don't deliver on. Not to mention their customer service never responds. It seems like a fraud of a company.
Steph H.'s review of Houzz earned 7 Very Helpful votes
Steph hasn’t received any thanks yous.
Steph isn’t following anybody yet.
Empty.
From a software perspective the platform seems fine. We evaluated it for use but decided not to...
