Stephen U.

My friends and I decided to pool some money towards Raptors tickets for game 5 of the Warriors/Raptors game and thought it would be cool to attend such a crazy playoff game. For anyone who understands the significance of this, it was really disheartening to hear that after midnight (Quite a while after the raptors win which led to game 5 being the potential last game for the raptors), Stubhub contacts me and says there is a security issue with my Raptors tickets on a guest account.

I open the support email immediately as I receive it and upon explaining that I had purchased the tickets with no issue etc. the "Live Assistance" provider told me that he would connect me with the trust safety team of stubhub.

However, this team responds "within 24 hours" and when I asked if my tickets were still locked and held for me (Since I purchased them and had no issues on my end or my bank's end) and he alerted me that they were re-listed into the selling pool.

It is disgusting to see that this happened only after the Raptors won game 4 and stubhub apparently had no issue with my account until the tickets tripled in value.

This was not an issue with my bank as I have done several high volume payments before and my bank/card never bounces or has problems with transactions. I had even contacted my bank after my live chat with Stubhub and they alerted me that there was no concern for fraud on their end and this was an issue with the Stubhub security team.

I am unsure if stubhub is attempting to scam clients in games where ticket prices are volatile and relist tickets for a higher price because I have literally no understanding of why they would "temporarily lock" my account and then instantly re-sell the tickets at three times the price.

I hope people see this and make better decisions before buying high-value tickets to playoff sports outings and events.