Stephen S.

First off, I never write reviews, however, I've decided to make an exception for this particular company. Their customer service is rude, unprofessional and they only care about Bulk Apothecary. I've called before and they answer the phone taking deep breaths. There is no personality or character.

I've ordered from them several times in the past and there is always something wrong with the order and they don't take responsibility. If they make a mistake, they want you to send back the product and the shipping won't be refunded.

They always say there is nothing that they can do, but honestly they don't choose not to do. To expedite a package is 128.00, yet their policy is 24-72 hours after an order has been placed. Oh and their order cutoff time is 2:00PM EST! That's insane! So if you pay the 128.00 fee, and it's after 2:00 PM EST, you literally just paid to ship next day, which defeats the purpose of expediting.

Their favorite phrase is "we can't guarantee", but they will take your money immediately.

They will let you order and not tell you that a product is out of stock. You can literally wait 2-3 weeks for an order and you won't know what's going on until you call and ask. You're going to get an attitude though, be mindful of that.

The "supervisors" are glorified babysitters with bad attitudes. They offer no solutions for any problems and they absolutely don't care. As a small business owner, I purchase from them because they have the least expensive prices around, but if I can find another vendor that's willing to price match I will never order from them again.