Stephen S.

Stay away from these people. They never do anything for the consumer. I have been trying to get our washing machine fixed for over a week now. They for some reason cannot give me a $ amount on how much credit they will give us to get a new one. The repair on ours is $815 on a 15 year old machine. I bought a brand new one for under $600. I was told they would give us the "cash out offer" on Friday(today). When we called again today we were told the original conversation I had Wednesday nothing had been done so now we have to wait another 24-48 hours to get the quote. When we spoke Wednesday we told AHS to stop the repair process on the old one. In the last 2 days we have received several parts we are going to end up throwing out the window since the old machine was taken away this morning. When or refrigerator broke a few months ago we were without our fridge for 13 days waiting for a repair that was over $1200 on a fridge we paid $1200 for new. We were living out of 4 coolers we had running down the hallway. Whatever you do shop for a different home warranty company. I filed a complaint with the BBB today and saw they have a 2.25 rating on the BBB. I wish I had done my research and saw that rating before I paid almost $1000 for this crappy coverage.