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I made my purchase back in November 2020, when I pre-ordered the Brother's Bond special release bourbon as a present for my girlfriend, a huge Vampire Diaries fan. I also ordered a Rhubarb flavored gin, because why not try something new. At the time, the BB release was supposed to happen in February 2021.
Come february, no shipments happen, and no word from the company. Come April, I get an email saying that they're having trouble fulfilling the order. It's a special release with high demand, I get that. Come April 30, I finally get an email that says my order is shipping. It's been 6 months since I ordered it, but cool! Maybe I'll get my order in a couple days.
Two weeks later, nothing has arrived. I call the company to ask if the order will ship, and they have no information on when it will arrive. I'm supposed to move a few days later, and the customer service rep says that he will try to change the shipping address to my new address.
It's now almost 3 weeks since the order was supposed to ship, and I just got a notification that the bourbon is shipping to my old address. I'm not getting the gin, because I got a separate notification that they sold out in the 6 months it took them to fill my order. So now after spending an hour on the phone with FedEx trying to find a FedEx center to hold my order at, I have to drive 45 minutes away to go pick up my order because I can't get the shipping address changed to my new address.
So thanks for nothing Reserve bar, I have to drive an hour and a half round trip tomorrow to pick up an over-priced bottle of bourbon that I had to wait a full 6 months for. I'll stick to Bevmo from now on.
Tip for consumers:
Don't order overpriced liquor from Reservebar. If you're looking for an alcohol-type gift, use Bevmo or Wine.com, or find a family owned-business to support.
Products used:
Brothers bond Bourbon and Boodles Gin
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We are sorry for the long delay. The distributor of the Brother's Bond product caused the delays in release several times from their initial time frame. This has caused a lot of frustration and ReserveBar experienced that frustration only less than the customers like you who ordered it. We are sorry and are working on limited pre-sales until we have further guarantees on their availability.