I bought one item a leather cap, everything was fine, item arrived ok very happy with it so I ordered a small tool only about 5 dollars, it didn't arrive, I waited because I thought it might be late due to New Year celebrations, I tried to make contact with them but they do not have an option to report a non delivered item, they do not even recognise the question, won't be buying anything else from them, image if I had bought a laptop, which I nearly did.
Dear Stephen H,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team