STEPHEN G.

The former high-quality standards have dropped considerably. I bought some very expensive Mozart chocolates right before the holidays and when they arrived they were hard and starting to change color: dark chocolate should not start getting a Dusty white look or feel hard. I complained and I haven't heard a word since. Their quality after many years of buying from it, has significantly diminished. Customer service is non-existent when they ignore an email about the poor quality. Every chocolate is the same way.