I should have come here first. I ordered dock stairs because they showed ships in 3 days. At 3 days I called to find out customer service goes to voicemail immediately. I emailed - someone will get back to you in 1-3 days. Called many more times with same results. Then I get an email my order is "processing" - wait 3 days. They obviously don't have the product in stock and I can't talk to anyone. I'll give it till the end of day and report it as credit card fraud.