Stephen B.

In February 2017 I purchased a Pentair Mater Temp 250,000 BTU heater from Pinch-A-Penney at ******* East SR 70 in Lakewood Ranch, FL. It seemed to work well until March 2019. After five service calls under warranty we thought the problem was fixed.

We returned from Wisconsin in November 2020 (left early in spring due to Covid) and realized the problem was still there. However, now the heater is out of warranty. Pinch-A-Penney charged me $312.00 for the repair which included a part that was replaced on a previous service call exactly one year earlier. Adding insult to injury they refused next day service as they said there are other people with service calls ahead of me. My grandchildren were in town for only a few days for the Thanksgiving holiday. They spend all day in the pool, however, no heater-no pool. I called for service on Nov. 28th. They didn't get here until Dec. 2nd.

I would not recommend making any major pool purchases at Pinch-A-Penny, as they cannot properly service the product. When I really needed them to come through for me they failed. They showed up after our children and grandchildren went back to Wisconsin. I would also not recommend any Pentair product, as they also would not do anything to replace an obvious lemon pool heater. Buy any other product than Pentair.