Stephen A.

I highly discourage anyone from using Complete Case. Their service is incredibly slow and unreliable. Despite being told it would take 7-15 business days to receive paperwork back from the courts, it ended up taking over 30 business days. When I asked for an explanation, I was told they were busy. To make matters worse, they addressed my spouse's paperwork to the wrong person, causing further delays and added expenses for me to ship the documents to the correct person.

Their email support is ineffective and unhelpful. Any issues I raised were met with generic, copy-pasted responses. I was never able to speak directly with my assigned case worker and when I did manage to speak with a supervisor, they never followed through on their promises to call me back.

I began this process in July 2022 and, due to constant delays on their end, I am still in the process. It has been an absolute nightmare and, on top of everything else, they charge a monthly fee for their painfully slow service. Save yourself the added stress and look elsewhere for assistance.