Stephanie T.

Asos stole my money. In fact, I ordered on August 08 and I never received my order after 3 months. They asked me to wait until September 24. I never received anything. They apparently "sent" another package and told me to wait until November 01. My concern is that they never had tracking number and of course for the second package they didn't use tracking number neither. Today we are November 01 and someone asked me again to wait until November 04 now. She just end up the chat when I said that I was reading the reviews about ASOS online and I saw that the customers got a lot of problem as well. I informed that I will go to the police because since 3 month, Asos staff always repeat me the same thing and she just end up the chat. They stole my money and I don't believe them anymore. I asked to be refund but they always repeat me to wait until a new date to be able to look forward for me. So what is their plan after 3 months?
They also repeat me non stop to call my post office, so I did but my post office always tell me that they cannot help me without tracking number.
I am so upset now because I don't know what to do. I spent 100 and I don't have tracking number. It has been 3 months. I checked the address, this is correct.
VERY BAD EXPERIENCE